Refund and Returns Policy

🔁 Return & Exchange Policy – Defective Items Only

At WatchByJQ, we stand by the quality of our products. We only accept returns or exchanges for defective watches.

✅ Eligibility:

• Returns/exchanges are accepted only if the watch is damaged, defective, or not functioning properly upon delivery.
• You must notify us within 48 hours of receiving the item.

📦 Conditions:

• The watch must be unused and returned with original packaging, tags, and accessories.
• Proof of defect (photo or video) is required when contacting us.

🛠️ What We Offer:

• Exchange only defective product is exchanged or refund .

📩 How to Report a Defect:

Email us at info@watchbyjq.com with:

• Your order number
• Clear photo or video of the defect
• A brief explanation of the issue

Our team will review your request and respond within 24–48 hours.

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